On-Demand Webinar:

3 Trends to Shape CX

How Accessibility Helps Create an Inclusive Culture of Customer Experience

On-Demand Webinar | 30 Minutes

If you can get digital accessibility right, you can get customer experience right.

In this 30-minute webinar replay video, learn from an experienced travel executive about how she helped create a culture of customer experience at a fast-growing airline, instilling accessibility best practices at every step of the multi-channel customer experience. Get smart on the size and scope of the people with disabilities (PwD) market to help inform the most inclusive customer experience strategies. Sharing specific, recent examples of customer experience successes and CX failures you’ll come away with three tangible steps on how to apply inclusion and accessibility at your organization regardless of what industry you’re in.


headshot of Helen Henriques, VP Operations, eSSENTIAL Accessibility; Former COO, Sky Regional Airlines 
Helen Henriques, EVP Customer Success, eSSENTIAL Accessibility; F
ormer COO, Sky Regional Airlines 


headshot of Eric Feinberg, CMO, eSSENTIAL Accessibility
Eric Feinberg, Head of Growth, eSSENTIAL Accessibility