On-Demand Webinar:
3 Trends to Shape CX
How Accessibility Helps Create an Inclusive Culture of Customer Experience
On-Demand Webinar | 30 Minutes
If you can get digital accessibility right, you can get customer experience right.
In this 30-minute webinar replay video, learn from an experienced travel executive about how she helped create a culture of customer experience at a fast-growing airline, instilling accessibility best practices at every step of the multi-channel customer experience. Get smart on the size and scope of the people with disabilities (PwD) market to help inform the most inclusive customer experience strategies. Sharing specific, recent examples of customer experience successes — and CX failures — you’ll come away with three tangible steps on how to apply inclusion and accessibility at your organization regardless of what industry you’re in.
Presenters:
Helen Henriques, EVP Customer Success, eSSENTIAL Accessibility; Former COO, Sky Regional Airlines
Eric Feinberg, Head of Growth, eSSENTIAL Accessibility
